Valid from: July 2026
These terms govern the use of the platforms and services of the CHflat Association.
This English text is a convenience translation. The German version is the legally binding one.
These Terms of Use govern the legal relationship between the CHflat Association, hereinafter referred to as 'CHflat', 'we' or 'us', and all persons who use our platforms, websites or services, hereinafter referred to as 'User'.
CHflat is an association pursuant to Art. 60 et seq. of the Swiss Civil Code and operates in particular the platforms:
CHflat Association Switzerland
Email: info@chflat.ch
These Terms of Use apply to apartment seekers, landlords, property managers, providers of rental properties, as well as other visitors and registered users of the platform.
By registering, Users confirm through active consent that they have read and accept these Terms of Use. For functions without registration, the provisions shall apply to the extent they are applicable to the respective use.
The Privacy Policy forms an integral part of these Terms of Use.
CHflat provides a digital platform that connects apartment seekers in particular with landlords, owners, and property managers in Switzerland.
CHflat offers, among others, the following functions:
CHflat exclusively provides the technical infrastructure. CHflat is in particular:
The use of CHflat does not create a brokerage contract or a mandate for the procurement of a rental relationship.
Contracts and other agreements are concluded exclusively between the participating Users. CHflat is not a party to these legal relationships.
CHflat provides the platform with the scope of functions available at the time.
CHflat may at any time:
There is no entitlement to specific functions, specific technical designs, or the permanent provision of individual offerings.
In particular, CHflat provides no guarantee that:
The basic use of CHflat is free of charge for apartment seekers, landlords, and property managers.
In particular, there are no:
CHflat is financed in particular through voluntary donations.
Donations:
If paid additional services are introduced in the future, the price, scope of services, and payment terms will be displayed transparently before completion. No payment obligation arises without express consent.
CHflat does not sell, rent, or license personal data for advertising purposes.
A user account is required to use certain functions.
Registration takes place in particular:
Users must be at least 18 years of age and have the capacity to act.
By registering, users confirm that:
Users are obligated to keep their information up to date and complete.
In principle, each person may only maintain one personal account per permitted role. The creation of multiple accounts to circumvent blocks, restrictions, or security measures is prohibited.
Accounts may not be sold, rented, transferred, or permanently assigned to other persons for their use.
Users are responsible for the security of their email accounts, end devices, and active sessions. Any suspected unauthorized access must be reported to CHflat immediately.
CHflat may, but is not obligated to, verify profiles, advertisements, identities, authorizations, or documents.
In particular, CHflat may at any time:
A completed check or designation as verified does not mean that CHflat guarantees the accuracy, authenticity, solvency, reliability, or legality of all information.
No liability on the part of CHflat shall arise from a check that was not performed or was performed only on a random basis.
Users are obligated to use the platform in a fair, diligent, appropriate, and legally compliant manner.
In particular, it is prohibited to:
Landlords and property managers may not pressure apartment seekers to submit sensitive documents outside of the designated CHflat functions via private e-mail addresses, messenger services, or other insecure transmission channels.
Users may only advertise rental properties for which they have the authorization to publish.
Advertisements must be:
In particular, essential information such as rental price, location, property type, availability, and special conditions must be stated correctly.
CHflat may review, restrict, deactivate, or remove advertisements without prior notice, particularly if they:
In the event of repeated or serious violations, CHflat may temporarily or permanently suspend the user account.
CHflat is not obligated to fully monitor advertisements prior to their publication.
Apartment seekers are responsible for ensuring that the information and documents provided by them are correct, up-to-date, and complete.
Profiles and applications may not contain:
Information concerning roommates, family members, reference persons, or other third parties may only be transmitted if the data subject has been informed thereof and the transmission is permissible.
CHflat does not guarantee that a profile or an application will be reviewed, answered, or considered by a landlord.
Apartment seekers may voluntarily upload application documents, in particular:
Users decide within the scope of the provided functions which documents they upload and to which counterparty they release them.
Documents generally only become accessible following an express release for a specific landlord or a specific application.
Users may revoke a release within the platform. However, a revocation cannot technically automatically retrieve copies that have already been downloaded, printed, or otherwise lawfully stored.
Users should only upload documents that are necessary for the specific apartment search. Information that is not required may be redacted, insofar as this is permissible.
Further details are set out in the Privacy Policy.
Landlords, owners, and property managers may use received personal data and application documents exclusively for the review and processing of the specific apartment application.
Use for other purposes is prohibited.
In particular, the following are prohibited:
The downloading, storage, or printing of documents is only permitted to the extent necessary for the specific application review. For downloaded, stored, or printed documents, the same confidentiality, security, and deletion obligations apply as within the platform.
Recipients must delete or destroy application documents in accordance with data protection regulations as soon as they are no longer required for the rental process, generally no later than three months after the conclusion of the relevant rental process, unless a statutory obligation or another permissible legal basis justifies longer retention.
If a lease agreement is concluded, only such data as is necessary for the tenancy or statutory obligations may continue to be retained.
Communication functions may be used exclusively for platform-related and lawful purposes.
In particular, users may not send:
CHflat may, in the event of specific suspicion of abuse and within the legally permissible framework, examine, secure, or transfer necessary information to the competent authorities.
Users should report suspicious listings, messages, or payment requests immediately to info@chflat.ch.
CHflat may provide AI-supported functions, in particular for:
AI-generated content may be erroneous, incomplete, outdated, unsuitable, or misleading.
Users are obliged to independently verify and, if necessary, adapt AI results prior to publication, transmission, or any other use.
In particular, AI outputs do not constitute:
Users may not create illegal content via AI functions nor input confidential or particularly sensitive data, unless this is explicitly intended for the function in question.
CHflat Association assumes no liability for the accuracy or suitability of AI-generated content.
Contributions in the news, blog, or information section serve exclusively for general informational purposes.
In particular, they do not constitute:
Despite careful processing, information may be incomplete, simplified, erroneous, or no longer up to date.
A suitably qualified professional must be consulted for decisions in individual cases.
CHflat Association provides no guarantee that forecasts, market assessments, or presented developments will actually occur.
User content shall include, in particular:
Responsibility for user content lies exclusively with the respective user.
Users confirm that they possess all rights and authorizations required for uploading and using their content.
In particular, no images, texts, floor plans, trademarks, or other works may be used if third-party rights are violated thereby.
For the duration and purpose of the platform usage, users grant CHflat a simple, non-exclusive, geographically necessary, and royalty-free right of use, insofar as this is necessary for:
is required. CHflat does not adopt user content as its own and is not obliged to pre-screen all content.
Unless otherwise indicated, all rights to the platform and its own content belong to CHflat or the respective licensors.
This pertains in particular to:
Users are granted a limited, revocable, non-exclusive, and non-transferable right to use the platform in accordance with its intended purpose.
Any reproduction, editing, distribution, commercial use, or technical replication is prohibited without prior consent.
Users acknowledge that authorized CHflat administrators may access account data, profile data, and documents to the extent necessary, particularly when required for:
No routine access to private documents shall take place.
Administrative access to specially protected data is recorded in an audit log, insofar as technically provided for.
CHflat may use technical identifiers, security protocols, and access information for abuse prevention, and may implement appropriate IP, session, account, or device blocks.
Further details regarding data processing and access rights are contained in the Privacy Policy.
CHflat may send users necessary or platform-related communications, in particular:
Such communications may be required for the use of the platform and cannot always be unsubscribed from.
Third-party advertising will not be sent without a corresponding legal basis.
Voluntary marketing emails or newsletters will only be sent with separate consent. Such consent may be revoked at any time with effect for the future.
For certain functions, CHflat may utilize external service providers, in particular for:
For external services, their own terms and conditions and privacy policies may apply additionally.
The platform may contain links to third-party websites or offers. CHflat has no influence over their content, availability, or data processing and assumes no responsibility for them.
CHflat endeavors to ensure the highest possible availability and secure operation of the platform.
However, uninterrupted, error-free, or anytime available operation is not guaranteed.
In particular, the following circumstances may lead to temporary restrictions:
CHflat may temporarily restrict access to the platform if this is necessary for security, maintenance, or troubleshooting.
CHflat may temporarily or permanently restrict, suspend, or delete accounts, listings, content, or individual functions, in particular in the event of:
In the event of minor violations, CHflat may initially issue a warning. In serious or urgent cases, immediate suspension without prior notice is permitted.
Insofar as security, investigative, or abuse prevention measures are not compromised thereby, CHflat may inform the affected user of the reason.
A justified suspension or deletion shall not give rise to any claim for damages.
Users may have their account deleted at any time via the Privacy Center.
Upon receipt of the deletion request, a waiting period of 30 days generally applies. During this period, the request may be revoked.
Upon expiry of the waiting period, the affected data shall be deleted or anonymized, provided that:
Accounting, payment, and other data subject to statutory retention requirements may remain stored for the statutory duration.
The platform is provided on an "as is" and "as available" basis.
CHflat shall not be liable for:
CHflat supports landlords with matching and structured information. CHflat makes no automated decision about which applicant gets a flat. Matching only assesses the fit between search preferences and a flat; personal characteristics such as nationality, residence status or debt enforcement status are not used to prioritise applicants.
Users are solely responsible for appropriately verifying persons, objects, contracts, payment requests, and documents before making any legally or economically significant decision.
To the extent permitted by law, CHflat shall only be liable for damages caused by the intentional or grossly negligent conduct of CHflat.
Liability for slight negligence, indirect damages, consequential damages, lost profits, loss of data, and pure economic loss is excluded to the extent permitted by law.
Mandatory statutory liability provisions remain reserved.
Users shall be liable for damages culpably caused to CHflat or third parties through unlawful conduct or conduct in breach of contract.
To the extent permitted by law, users shall indemnify and hold CHflat harmless against justified claims by third parties arising in particular from:
The processing of personal data is governed by the currently applicable Privacy Policy of CHflat.
This policy provides information in particular regarding:
Users are obliged to process the personal data of other persons only lawfully and for specific purposes.
CHflat may adapt these Terms of Use, particularly in the event of:
Material changes shall generally be communicated to registered users by e-mail or within the platform at least 30 days before they take effect.
Amendments required due to mandatory legal requirements, security risks, or immediate measures related to abuse may be made without compliance with this notice period.
Users who do not agree with a material change may delete their account before the change takes effect.
Should any provision of these Terms of Use be or become invalid or unenforceable in whole or in part, the remaining provisions shall remain unaffected thereby.
The invalid provision shall, to the extent permitted by law, be replaced by a provision that comes as close as possible to its economic and legal purpose.
In the event of disagreements, CHflat and the user concerned shall first endeavor to reach an amicable solution.
Inquiries or complaints may be sent to the following address:
info@chflat.ch
The parties may, by mutual agreement, conduct suitable mediation or other out-of-court dispute resolution.
The right to appeal to a competent court remains possible at any time.
Swiss law shall apply, excluding its conflict-of-law provisions and the UN Convention on Contracts for the International Sale of Goods (CISG).
To the extent permitted by law, the place of jurisdiction shall be the registered office of the CHflat Association.
Mandatory legal venues, in particular for the benefit of consumers, remain reserved.
Intermediary only: CHflat solely provides technical infrastructure to connect providers and seekers of housing. CHflat is not a landlord, sublessor, broker or manager of the listed properties and never becomes a contracting party.
Minimum duration: fixed-term rentals and sublets may only be listed on CHflat for a rental period of at least 30 days. Holiday, short or tourist stays are not permitted.
Sublets (Art. 262 CO): the advertiser confirms that the owner's or property manager's explicit consent has been obtained and that no abusive surcharge is charged. The advertiser is solely responsible for compliance with the main lease and all public-law rules (e.g. housing protection, tourist taxes, registration duties).
Payments: rent, ancillary costs and deposit are settled outside the platform directly between the parties. CHflat offers no escrow service.
To the extent permitted by law, CHflat accepts no liability for:
Indemnification: the advertiser indemnifies CHflat and its bodies and staff against all third-party claims (in particular owners, property managers, neighbours, tenants or authorities) arising from a breach of leases, statutory provisions or third-party rights in connection with their listing. Liability for intent and gross negligence remains reserved.
If you have any questions regarding these Terms of Use, please contact:
CHflat Association Switzerland
E-mail: info@chflat.ch